Handle a Difficult Conversation

Lesson map

• ●🏁 StartUnderstand the goal of a constructive difficult conversation.
• 1📚 VocabularyLearn language for concerns, misunderstandings, compromise and resolution.~7 min
• 2🧠 GrammarPractise indirect questions, modal softening and conditional proposals.~20 min
• 3🎧 ListeningListen for facts, emotion, softened disagreement and solutions.~14 min
• 4✏️ ExercisesChoose language that keeps the message clear without escalating tension.~5 min
• 5📖 ReadingRead three conflict cases and evaluate what made the responses constructive.~12 min
• 6🎙 SpeakingClarify, disagree politely and negotiate a fair next step.~11 min
• 7✍️ WritingWrite calm complaint and follow-up messages with specific next steps.~14 min
• 8✅ ReviewCheck that you can protect clarity and the relationship at the same time.~5 min