Mission: Solve a Service Problem

Lesson map

• ●🏁 StartMeet the service mission.
• 1📚 VocabularyLearn key service words and phrases.~7 min
• 2🧠 GrammarReview requests, comparison, too and enough.~20 min
• 3🎧 ListeningListen to three service conversations.~14 min
• 4✏️ ExercisesPractise before the mission.~6 min
• 5📖 ReadingRead three service cases.~12 min
• 6🎙 SpeakingExplain a problem and negotiate a solution.~9 min
• 7✍️ WritingWrite a clear customer-service message.~11 min
• 8✅ ReviewComplete the service mission.~6 min