Refund Policy
Last updated: October 6, 2026
Sunny Academy is operated by SignedByGevorg.
Support: [email protected]
Overview
This Refund Policy explains when you can get your money back for purchases on Sunny Academy (the "Service"), operated by SignedByGevorg ("we", "us", "our"). AI-powered actions — such as AI Speaking turns, AI writing checks, pronunciation scoring and AI-scored tests — may use Sunny Credits. Access and cost are shown before you start. You can get credits in two ways: • Sunny Plus: a subscription. Current benefits and prices are shown on the Pricing page. • Credit packs: one-time purchases. Current amounts and prices are shown on the Pricing page. The prices and amounts shown on the Pricing page and at checkout at the time of purchase apply. This policy should be read together with our Terms of Service and Cancellation Policy.
Payments and merchant of record
Card payments for Sunny Plus and credit packs are processed by Lemon Squeezy, which acts as merchant of record. Lemon Squeezy handles checkout, taxes, receipts and the actual card refund payment. Cryptocurrency checkout, when offered for a credit pack, is processed by NOWPayments — not by Lemon Squeezy. If the refund terms shown at checkout differ from this page, the checkout terms apply to that purchase.
Cryptocurrency payments (NOWPayments)
Crypto purchases of credit packs are processed by NOWPayments. They are not Lemon Squeezy orders, so Lemon Squeezy cannot refund them to a card. Eligibility follows the same Credit packs rules on this page (unused pack within 14 days; used credits generally not refundable except where the law requires it or a technical problem on our side stopped you from using them). Approved crypto refunds are sent manually to a wallet address you confirm; network fees may be deducted, and under-payments, over-payments or payments sent on the wrong network are handled case by case through support. Email [email protected] with your order number, payment date, coin/network used and the wallet address for the refund.
Your right of withdrawal
Where consumer-protection law gives you a right to withdraw from a purchase, you can use it within fourteen (14) days of purchase. For digital content and services, that right can end once delivery has started with your consent — for example, once you start spending the credits you bought. The sections below explain how we apply this to Sunny Plus and credit packs. Nothing in this policy removes rights you have under mandatory law.
Sunny Plus
A Sunny Plus payment activates the plan straight away and adds that month's 1,000 credits to your balance. Because the service is delivered immediately, Sunny Plus payments are generally not refundable, and cancelling does not refund the current period — your plan simply stays active until the end of the period you have paid for. Exception — accidental renewal: if you were charged for a renewal (monthly or annual) that you did not intend, contact us within 14 days of that charge. If you have not used any credits from that period, we will refund the renewal and cancel the subscription. We also review technical problems that stopped you from using the plan case by case.
Credit packs
You can get a full refund for a credit pack within 14 days of purchase if you have not used any credits from it. Once you start spending credits from a pack, it counts as delivered and is not refundable — including the unused remainder of a partially used pack — except where the law requires it or a technical problem on our side stopped you from using it. Credits have no cash value and cannot be exchanged for money outside this policy.
Failed AI actions
You are only charged for AI actions that complete. If an AI Speaking turn, writing check or AI-scored test fails or times out for technical reasons on our side, the credits are not charged, or they are returned to your balance automatically. You do not need to request this. These automatic returns go back to your credit balance, not to your card.
Deleting your account
If you delete your account while a Sunny Plus subscription is active, we cancel the subscription with the payment provider automatically before the account is deleted, so you are not charged again. If the cancellation cannot be confirmed, the account is not deleted and you will be asked to cancel the subscription first. Deleting the account permanently removes any remaining credits and does not by itself create a right to a refund. If you think you are owed a refund, request it before deleting your account so we can find your purchase.
What happens after a refund
When a payment is refunded, the credits it added are removed from your balance (up to your current balance). For an annual Sunny Plus refund, the monthly credits added since that payment are removed too. If the refund is for a Sunny Plus payment, the plan ends. Free credits and credits from other purchases are not affected.
How to request a refund
Email [email protected] from the email address you used to pay. Include your order number from the receipt, the date of purchase and the reason for the request. We usually answer within 3 business days. To stop future Sunny Plus charges you do not need to contact us: cancel any time on the Pricing page ("Manage or switch plan") or through the link in your Lemon Squeezy receipt.
Processing and timing
Approved card refunds are sent to your original payment method through Lemon Squeezy and usually arrive within 5–10 business days, depending on your bank or card provider. Approved cryptocurrency refunds are sent manually to a wallet address you confirm; network fees may be deducted. We may give a partial refund where this policy or the offer terms allow it.
General information
This policy does not limit any rights you have under mandatory consumer-protection law. We may update this Refund Policy from time to time; the "Last updated" date at the top of this page changes when we do. Changes do not apply retroactively to purchases made before the update.